Shipping policy
Last updated: 1 October 2026
Where we deliver
We currently deliver to addresses within the United Kingdom.
If additional countries or regions are made available at checkout, the delivery options, charges and any relevant conditions displayed at checkout will apply.
Order processing
Orders are typically prepared for dispatch within 2 BUSINESS DAYS.
Orders placed on weekends or UK public holidays may begin processing on the next business day.
During particularly busy periods, product launches or promotional events, processing may take slightly longer. If there is a material delay affecting your order, we will contact you where reasonably possible.
UK delivery
Our current UK delivery options are:
Standard Delivery
Estimated delivery: 2–4 business days. Cost: £5.99 for a single-mat order; free on orders of 2 or more mats.
The delivery methods and prices available for your particular order will always be shown at checkout before payment.
Delivery times are estimates unless we expressly state that a service is guaranteed.
Tracking your order
When your order has been dispatched, we will send you a shipping confirmation.
Where tracking is available, you will be able to follow the progress of your delivery through the tracking link provided.
Tracking information can sometimes take a short time to update after a parcel is handed to the carrier.
Delivery addresses
Please check your delivery address carefully before completing your order.
If you notice an error after ordering, contact support@pvramat.com as soon as possible.
We will try to amend the address where possible, but once an order has entered fulfilment or been dispatched we may no longer be able to change it.
Delayed deliveries
Carrier delivery estimates can occasionally be affected by circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact support@pvramat.com with your order number and we will investigate.
Unless a different delivery period has been agreed with you, we will deliver orders within the time required by applicable consumer law.
Lost parcels
If tracking shows no progress for an unusual period or you believe your parcel has been lost, contact support@pvramat.com.
We will investigate with the carrier and, where appropriate, arrange a replacement or refund in accordance with your legal rights.
Damaged deliveries
If your parcel or product arrives damaged, please contact us as soon as reasonably possible at support@pvramat.com.
Please include your order number and photographs of the parcel and product where possible so that we can investigate quickly.
Failed or refused deliveries
Please ensure that your shipping information is accurate and that someone can receive or collect the parcel where required.
If a parcel is returned to us because the delivery address supplied was incorrect, delivery was repeatedly unsuccessful, or the parcel was not collected, please contact us so we can determine the appropriate next step.
Additional delivery charges may apply where a parcel needs to be resent because of an incorrect address supplied by the customer or a failure to collect it, except where the failure was our responsibility.
Returns
Shipping and delivery returns are governed by our Return and Refund Policy.
Please email support@pvramat.com before sending anything back and we will send you return instructions. The return address may be different from our registered office.
Contact
For shipping questions:
PVRA Ltd
support@pvramat.com